Terms of Service
Terms of Service
Last updated: March 25, 2026
These Terms of Service (“Terms”) apply to your access to and use of Veritas’s websites, mobile applications, and related online services (collectively, our “Services”) provided by Veritas Technology Corporation. The Services enable brands and manufacturers (“Brand Partners”) to manage digital product identities and authentication infrastructure, and may allow end users to scan or verify products containing Veritas authentication technology.
If you are accessing or using the Services on behalf of a Brand Partner that has entered into a separate written agreement with Veritas governing authentication infrastructure or platform services, that agreement will control in the event of a conflict with these Terms. These Terms primarily govern access to and use of the public-facing websites and mobile applications made available by Veritas.
PLEASE READ THESE TERMS CAREFULLY, INCLUDING THE MANDATORY ARBITRATION PROVISION IN SECTION 17, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. IF YOU DO NOT WISH TO BE SUBJECT TO ARBITRATION, YOU MAY OPT OUT OF THE ARBITRATION PROVISION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 17.
By accessing or using our Services, you agree to be bound by these Terms and all terms incorporated by reference. If you do not agree to these Terms in their entirety, do not use our Services.
We may make changes to these Terms from time to time. If we make changes, we will provide you with notice of such changes, such as by sending an email, providing a notice through our Services or updating the date at the top of these Terms. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of our Services after we provide such notice will confirm your acceptance of the changes. For changes that materially reduce your rights or materially increase your obligations, we will provide at least 30 days’ advance notice by email or in-Service notice. Material changes will become effective on the stated date. Changes addressing new features, legal requirements, or security may take effect immediately.
If you do not agree to the amended Terms, you must stop using our Services.
If you have any questions about these Terms or our Services, please contact us at [email].
Privacy
For information about how we collect, use, share or otherwise process information about you, please see our Privacy Policy [https://getveritas.com/privacy].
Eligibility
You must be at least [16] years of age to use our Services. If you are under 18 years of age (or the age of legal majority where you live), you may use our Services only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or legal guardian of a user under the age of 18 (or the age of legal majority), you agree to be fully responsible for the acts or omissions of such user in relation to our Services. If you use our Services on behalf of another person or entity, (a) all references to “you” throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person’s or entity’s behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us.
You may not use the Services if you are located in, or a citizen or resident of any state, country, territory or other jurisdiction that is embargoed by the United States or where your use of the Services would be illegal or otherwise violate any applicable law. You represent and warrant that you are not on any U.S. restricted party list, that you are not a citizen or resident of any such jurisdiction, and that you will not use any Services while located in any such jurisdiction. You also may not use the Services if you are located in, or a citizen or resident of, any other jurisdiction where we have determined, at our discretion, to prohibit use of the Services. We may implement controls to restrict access to the Services from any such jurisdiction. We may also restrict or terminate access to the Services in any jurisdiction where we determine, in our discretion, that access would expose Veritas or its Brand Partners to legal, regulatory, or security risk. You will comply with this paragraph even if our methods to prevent use of the Services are not effective or can be bypassed.
User Accounts and Account Security
You may need to register for an account to access some or all of our Services. Certain features of the Services, including Brand Partner dashboards and administrative functionality, require account registration. End users who access product authentication features may not need to create an account. If you register for an account, you must provide accurate account information and promptly update this information if it changes. You also must maintain the security of your account and promptly notify us if you discover or suspect that someone has accessed your account without your permission. If you permit others to use your account credentials, you are responsible for the activities of such users that occur in connection with your account. If you are a Brand Partner, you are responsible for managing access credentials for your authorized personnel and for ensuring that only authorized users access your account. Veritas is not responsible for any loss or damage arising from unauthorized access resulting from your failure to safeguard credentials.
Materials
Partner Materials
The Services may allow Brand Partners to submit product data, metadata, identifiers, authentication records, and related information (“Partner Materials”). Except as otherwise provided in a separate agreement between Veritas and a Brand Partner, Brand Partners retain ownership of their Partner Materials.
Materials
You agree that Veritas may process Partner Materials and other information you provide through the Services (collectively, “Materials”) for the purpose of operating, maintaining, securing, supporting, and improving the Services. As between you and Veritas, you retain ownership rights in your Partner Materials. You represent and warrant that you have all rights, licenses, and permissions needed to provide Materials to our Services and for us to perform the Services. You are responsible for the accuracy and completeness of Materials you provide.
You grant us and our subsidiaries and affiliates a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, fully paid, and sublicensable right and license to process, reproduce, distribute, and otherwise use and display the Materials and perform all acts with respect to the Materials as may be necessary or useful for us (a) to perform the Services, (b) to use, share, and otherwise process the Materials in accordance with our Privacy Policy, (c) to maintain, provide, and develop the Services and otherwise develop, innovate, and improve our technologies and offerings, and (d) to generate or develop deidentified data from the Materials and any derivatives that do not directly or indirectly identify you or any individual (the “Deidentified Data”). As between the parties, we solely own all right, title and interest in and to any Deidentified Data and any data, information and material created by us with such Deidentified Data. Deidentified Data may be made publicly available and may be used for any legal purpose, so long as the Deidentified Data does not directly or indirectly identify you or any individual. In addition, you acknowledge and agree that we may monitor, collect, use, and store anonymous and aggregate statistics regarding your use of the Services (collectively, “Analytic Data”).
Your Obligations
You may not submit or provide any Materials that violate these Terms or for which you do not have all necessary rights, licenses, and permissions. You represent and warrant that your Materials, and Veritas’s use of such Materials as permitted by these Terms, will not violate any rights of or cause injury to any person or entity, and that the Materials you submit are accurate and not misleading. Veritas may suspend or terminate access to the Services if it determines, in its discretion, that you have violated these Terms.
Waiver of Responsibility and Liability
Veritas does not control and is not responsible for the accuracy, completeness, or legality of any Materials submitted by Brand Partners or other users of the Services. Enforcement of these Terms is solely at our discretion, and failure to enforce any provision in one instance does not constitute a waiver of our right to enforce it in other instances. The Services may display product information or authentication results based on data provided by Brand Partners and technical signals from embedded devices. Veritas does not manufacture, sell, or warrant any physical products and is not responsible for the conduct of Brand Partners or end users.
Prohibited Conduct and Content
You will not violate any applicable law, contract, intellectual property right or other third-party right or commit a tort, and you are solely responsible for your conduct while using our Services. In addition, you will not:
submit inaccurate, false, misleading, fraudulent, or unauthorized product information, authentication data, or other Materials;
use or attempt to use another user’s account without authorization, or misrepresent your affiliation with any person or entity;
impersonate any Brand Partner, manufacturer, reseller, or other third party, or falsely represent that a product is authentic, verified, or endorsed;
tamper with, alter, damage, disable, reverse engineer, decompile, disassemble, attempt to derive source code from, extract data from, bypass, or otherwise interfere with any embedded chip, digital identity, cryptographic element, authentication mechanism, or security feature of the Services;
access or attempt to access any non-public portion of the Services, including Brand Partner dashboards, APIs, or administrative interfaces, without authorization;
use any automated means, including bots, scrapers, spiders, data mining tools, or similar technologies, to access, monitor, collect, copy, or extract any data from the Services without Veritas’s prior written consent;
copy, reproduce, distribute, publicly perform, publicly display, modify, or create derivative works of the Services or any portion thereof, except as expressly permitted by Veritas;
sell, resell, license, sublicense, distribute, or commercially exploit the Services except as expressly authorized by Veritas;
use the Services to facilitate, promote, advertise, or enable the manufacture, marketing, sale, or distribution of counterfeit, unauthorized, or infringing goods;
use the Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services, or that could damage, disable, overburden, or impair the operation, integrity, or security of the Services;
introduce viruses, malware, corrupted data, or other harmful, disruptive, or destructive code or content into the Services;
attempt to circumvent any access controls, authentication systems, or other technical measures used to restrict access to the Services;
use the Services, or any data, authentication results, digital identities, Deidentified Data, Analytic Data, or other information obtained through the Services, to train, fine-tune, develop, test, benchmark, validate, or improve any artificial intelligence, machine learning model, authentication system, anti-counterfeiting technology, or other competing product or service; or
use the Services for any illegal, unauthorized, or unintended purpose.
Enforcement of this Section 5 is solely at our discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances. In addition, this Section 5 does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules.
Ownership; Limited License
Our Services, Deidentified Data, and Analytic Data, including the software, authentication technology, digital identities, text, graphics, images, and other content contained in them, are owned by Veritas or our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to our Services are reserved by us or our licensors. Subject to your compliance with these Terms, Veritas grants you a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Services solely for their intended authentication and product identity management purposes. Any use of our Services other than as specifically authorized in these Terms, without our prior written permission, is strictly prohibited, will terminate this license and violate our intellectual property rights.
Trademarks
Veritas, the Veritas name and logo, and our product and service names, slogans, and the look and feel of the Services are trademarks of Mooncake Technology Corporation dba Veritas and may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos appearing on or through the Services, including those of Brand Partners, are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by Veritas.
Feedback
You may voluntarily post, submit or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials or other information about us or our Services (collectively, “Feedback”). You understand that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you, including, without limitation, to develop, copy, publish, or improve the Feedback in our sole discretion. In addition, you waive any so-called “moral rights” or rights of privacy or publicity in the Feedback. You understand that we may treat Feedback as nonconfidential.
Subscription Services
The Services may include automatically recurring payments for periodic charges for certain features or services made available on a subscription basis (“Subscription Services”). Subscription Services may be offered to Brand Partners or, where applicable, to individual users. If you enroll in a Subscription Service, you authorize Veritas (or the applicable app store provider) to charge the payment method you provide on a recurring basis for all applicable subscription fees (“Subscription Fees”) until you cancel your subscription or the subscription is terminated in accordance with these Terms. You represent and warrant that you have the legal right to use any payment method you submit in connection with a Subscription Service.
The “Subscription Billing Date” is the date on which you first purchase a Subscription Service. Subscription Fees will be charged automatically on the applicable monthly or annual anniversary of the Subscription Billing Date unless canceled prior to renewal. The subscription will continue until canceled by you or terminated by Veritas. You must cancel your subscription before it renews to avoid being charged for the next subscription period. Cancellation will take effect at the end of the then-current subscription term. If you purchase a subscription through the Apple App Store or Google Play, payment processing, billing, cancellation, and refund rights may be subject to the applicable app store’s terms and conditions, and you may need to manage your subscription through your app store account settings. Additional information regarding Subscription Services, including how to cancel, will be provided at the time of purchase or within the applicable account interface.
Repeat Infringer Policy; Copyright Complaints
In accordance with the Digital Millennium Copyright Act and other applicable law, we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others. If you believe that anything on our Services infringes any copyright that you own or control, you may notify our designated agent as follows:
Designated Agent: Morrison & Foerster
E-Mail Address: team@getveritas.com
Please see 17 U.S.C. § 512(c)(3) for the requirements of a proper notification. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to us for certain costs and damages.
Third-Party Content
We may provide information about third-party products, services, activities, or events, or we may allow third parties, including Brand Partners, to make their content and information available on or through the Services (collectively, “Third-Party Content”). Third-Party Content may include product descriptions, authentication-related information, or links to third-party websites or services. Your dealings or correspondence with third parties, and your use of or interaction with any Third-Party Content, are solely between you and the applicable third party. Veritas does not control or endorse, and makes no representations or warranties regarding, any Third-Party Content. Your access to and use of Third-Party Content is at your own risk.
Indemnification
To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless Veritas and its subsidiaries and affiliates, and each of their respective officers, directors, employees, agents, and partners (collectively, the “Veritas Parties”) from and against any losses, liabilities, claims, demands, damages, costs, and expenses, including reasonable attorneys’ fees (collectively, “Claims”), arising out of or related to: (a) your access to or use of our Services; (b) any Materials or Feedback you submit or provide through the Services; (c) your violation of these Terms; (d) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights); (e) your conduct in connection with the Services; or (f) your misuse of authentication technology, digital identities, embedded chips, or other security features of the Services, or your facilitation of the manufacture, marketing, sale, or distribution of counterfeit or unauthorized goods. You agree to cooperate with the Veritas Parties in the defense of such Claims and to pay all costs and expenses associated with defending such Claims. Veritas reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with Veritas in asserting any available defenses. This indemnification obligation is in addition to, and not in lieu of, any indemnification obligations set forth in a separate written agreement between you and Veritas.
Disclaimers
YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN A WRITING SIGNED BY VERITAS, THE SERVICES, INCLUDING ANY AUTHENTICATION RESULTS, PRODUCT INFORMATION, DIGITAL IDENTITIES, OR CONTENT MADE AVAILABLE THROUGH THE SERVICES, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VERITAS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. VERITAS DOES NOT REPRESENT OR WARRANT THAT: (A) THE SERVICES OR ANY AUTHENTICATION RESULT IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE; (B) ANY PRODUCT IDENTIFIED THROUGH THE SERVICES IS AUTHENTIC, GENUINE, SAFE, OR FIT FOR ANY PARTICULAR PURPOSE; (C) THE SERVICES WILL PREVENT COUNTERFEITING OR FRAUD; OR (D) THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR FREE FROM ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS. ANY QUESTIONS REGARDING A PRODUCT’S AUTHENTICITY, CONDITION, WARRANTY, OR SAFETY MUST BE DIRECTED TO THE APPLICABLE BRAND PARTNER OR MANUFACTURER. YOU ASSUME THE ENTIRE RISK AS TO THE QUALITY, PERFORMANCE, AND USE OF THE SERVICES. NOTHING IN THESE TERMS LIMITS OR EXCLUDES ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE LAW THAT CANNOT BE LAWFULLY LIMITED OR EXCLUDED.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VERITAS AND ITS SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS (COLLECTIVELY, THE “VERITAS PARTIES”) WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY—WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE—FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS ARISING FROM COUNTERFEIT GOODS OR PRODUCT DISPUTES, EVEN IF THE VERITAS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE VERITAS PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF THE ACTION, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO VERITAS FOR ACCESS TO THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR GROSS NEGLIGENCE, FRAUD, OR INTENTIONAL MISCONDUCT BY THE VERITAS PARTIES, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Releases
General Release
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU RELEASE AND DISCHARGE VERITAS AND ITS SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS (COLLECTIVELY, THE “VERITAS PARTIES”) FROM ANY AND ALL CLAIMS, DEMANDS, OR DAMAGES OF EVERY KIND AND NATURE, KNOWN OR UNKNOWN, ARISING OUT OF OR RELATING TO: (A) DISPUTES BETWEEN YOU AND ANY BRAND PARTNER OR OTHER THIRD PARTY; (B) ANY PRODUCT IDENTIFIED, AUTHENTICATED, OR REFERENCED THROUGH THE SERVICES; OR (C) THE ACTS OR OMISSIONS OF ANY THIRD PARTY IN CONNECTION WITH THE SERVICES. VERITAS DOES NOT ASSUME RESPONSIBILITY FOR RESOLVING DISPUTES BETWEEN USERS AND BRAND PARTNERS OR OTHER THIRD PARTIES. IF YOU ARE A CONSUMER WHO RESIDES IN CALIFORNIA, YOU HEREBY WAIVE YOUR RIGHTS UNDER CALIFORNIA CIVIL CODE § 1542, WHICH PROVIDES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
Transfer and Processing Data
In order to provide the Services, you acknowledge and agree that Veritas may process, transfer, and store information about you in the United States and other jurisdictions where we or our service providers operate. These jurisdictions may have data protection laws that differ from those in your country of residence. Veritas will process personal information in accordance with its Privacy Policy.
Dispute Resolution; Binding Arbitration
Please read the following section carefully because it requires you to arbitrate certain disputes and claims with us and limits the manner in which you can seek relief from us, unless you opt out of arbitration by following the instructions set forth below. No class or representative actions or arbitrations are allowed under this arbitration agreement. In addition, arbitration precludes you from suing in court or having a jury trial.
No Representative Actions. You and Veritas agree that any dispute arising out of or related to these Terms or our Services is personal to you and Veritas and that any dispute will be resolved solely through individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding.
Arbitration of Disputes. Except for small claims disputes in which you or Veritas seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Veritas seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, you and Veritas waive your rights to a jury trial and to have any dispute arising out of or related to these Terms or our Services resolved in court. Instead, for any dispute or claim that you have against us or relating in any way to our Services, you agree to first contact us and attempt to resolve the claim informally by sending a written notice of your claim (“Notice”) to us by email at [email address] or by certified mail addressed to [address]. The Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the claim; and (c) set forth the specific relief sought. Our notice to you will be similar in form to that described above. If you and Veritas cannot reach an agreement to resolve the claim within thirty (30) days after such Notice is received, then either party may submit the dispute to binding arbitration administered by JAMS or, under the limited circumstances set forth above, in court. All disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. Arbitration proceedings will be held in New Castle County, Delaware or may be conducted telephonically or via video conference for disputes alleging damages less than $10,000, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (“JAMS Rules”). The most recent version of the JAMS Rules are available on the JAMS website and are hereby incorporated by reference. You either acknowledge and agree that you have read and understand the JAMS Rules or waive your opportunity to read the JAMS Rules and waive any claim that the JAMS Rules are unfair or should not apply for any reason.
You and Veritas agree that these Terms affect interstate commerce and that the enforceability of this Section 17 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the “FAA”), to the maximum extent permitted by applicable law. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual.
The arbitrator, Veritas, and you will maintain the confidentiality of any arbitration proceedings, judgments and awards, including, but not limited to, all information gathered, prepared and presented for purposes of the arbitration or related to the dispute(s) therein. The arbitrator will have the authority to make appropriate rulings to safeguard confidentiality, unless the law provides to the contrary. The duty of confidentiality does not apply to the extent that disclosure is necessary to prepare for or conduct the arbitration hearing on the merits, in connection with a court application for a preliminary remedy or in connection with a judicial challenge to an arbitration award or its enforcement, or to the extent that disclosure is otherwise required by law or judicial decision.
You and Veritas agree that for any arbitration you initiate, you will pay the filing fee and we will pay the remaining JAMS fees and costs. For any arbitration initiated by Veritas, we will pay all JAMS fees and costs. You and Veritas agree that the state courts located in New Castle County, Delaware, and the United States District Court for the District of Delaware shall have exclusive jurisdiction over any action seeking to enforce an arbitration award or to confirm, modify, or vacate an arbitration award.
You have the right to opt out of binding arbitration within 30 days of the date you first accepted the terms of this Section 17 by sending an email to [email address]. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with Section 18.
If any portion of this Section 17 is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision will be severed from these Terms; (b) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of this Section 17 or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to this Section 17; and (c) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims will be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this Section 17 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 17 will be enforceable.
Governing Law and Venue
These Terms and any dispute arising out of or relating to these Terms or your use of the Services will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles and except to the extent preempted by applicable U.S. federal law. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be brought exclusively in the state courts located in New Castle County, Delaware, or the United States District Court for the District of Delaware, and you irrevocably consent to the personal jurisdiction and venue of such courts.
Modifying and Terminating Our Services
We reserve the right to modify our Services or to suspend or stop providing all or portions of our Services at any time. You also have the right to stop using our Services at any time. We are not responsible for any loss or harm related to your inability to access or use our Services.
Severability
If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.
Electronic Communications
When you use the Services or send emails, messages, or other communications to Veritas from your desktop or mobile device, you are communicating with us electronically. You consent to receive communications from Veritas electronically. You agree that (a) all agreements and consents may be signed electronically and (b) all notices, disclosures, and other communications that Veritas provides to you electronically satisfy any legal requirement that such communications be in writing. Veritas may contact you by telephone, mail, or email to verify your information or in connection with your use of the Services. Veritas may request additional information from you in connection with your use of the Services, and you agree to provide such information promptly. If you do not provide requested information within [___] days of the request, Veritas reserves the right to suspend, discontinue, or deny your access to the Services until such information is provided.
Consent to Receive Calls and Text Messages
By providing your phone number to Veritas, you consent to receive communications from Veritas at that phone number, including calls and text messages made using automated dialing technology or prerecorded or artificial voice messages, where permitted by applicable law. Such communications may include transactional, account-related, authentication, security, support, and, where applicable, promotional messages relating to the Services. Message and data rates may apply. Message frequency may vary. You may opt out of receiving marketing text messages at any time by replying STOP to a text message from Veritas. We may send a confirmation message acknowledging your opt-out request. Please note that opting out of marketing messages will not prevent you from receiving transactional or service-related communications that are necessary for your use of the Services. If you withdraw your consent to receive communications, certain features of the Services that depend on such communications may no longer be available to you.
Contact Us
If you have any inquiries regarding the Services, including technical support, you may contact us as follows:
Mailing Address:
Veritas Technology Corporation
2565 Third Street, San Francisco, California #306
Email: team@getveritas.com
Additional Terms Applicable to Mobile Device Apps
Our Services may include the ability to download, install, and use our mobile application (an “App”). This Section 24 applies to all Apps included in the Services.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-sublicensable and non-transferable license to download, install, and use the App for your personal, non-commercial use on a single device owned or otherwise controlled by you (“Mobile Device”) strictly in accordance with the App’s documentation and these Terms. You may not distribute or make the App available over a network where it could be used by multiple devices at the same time or by third parties. You may not transfer, redistribute or sublicense the App and, if you sell your Mobile Device to a third party, you must remove the App from the Mobile Device before doing so. You may not copy, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the App or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the App).
You agree that we may collect and use technical data and related information—including but not limited to technical information about your device, system and application software, and peripherals—that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the App. We may use this information to improve and innovate our products and services and to provide them to you and others.
We may from time to time in our sole discretion develop and provide App updates, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, "Updates"). Updates may also modify or delete in their entirety certain features and functionality. You agree that we have no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your Mobile Device settings, when your Mobile Device is connected to the internet either: (a) the App will automatically download and install all available Updates; or (b) you may receive notice of or be prompted to download and install available Updates. You must promptly download and install all Updates. The App may not properly operate if you fail to do so. All Updates are part of the App and are subject to these Terms.
The App and related documentation are "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished rights are reserved under the copyright laws of the United States.
The App may be subject to US export control laws, including the Export Control Reform Act and its associated regulations. You must not, directly or indirectly, export, re-export, or release the App to, or make the App accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by law, rule, or regulation. You must comply with all applicable federal laws, regulations, and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), before exporting, re-exporting, releasing, or otherwise making the App available outside the US.
iOS Terms
The following terms apply to any App that you download, install, access or use on any device that contains the iOS mobile operating system (the “iOS App”) developed by Apple Inc. (“Apple”).
Acknowledgment. You acknowledge that these Terms are concluded solely between us, and not with Apple, and that Veritas, not Apple, is solely responsible for the iOS App and the content thereof. In the event of any conflict between these Terms and the Apple Media Services Terms and Conditions as of the date you downloaded the iOS App, the Apple Media Services Terms and Conditions govern. You acknowledge and agree that you have had the opportunity to review the Apple Media Services Terms and Conditions, which can be found at https://www.apple.com/legal/internet-services/itunes/ww/.
Scope of License. The license granted to you for the iOS App is limited to a non-transferable license to use the iOS App on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth and defined in the Apple Media Services Terms and Conditions, except that the iOS App may be accessed and used by other accounts associated with the purchaser via Apple’s family sharing functionality or volume purchasing.
Maintenance and Support. You and Veritas acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the iOS App.
Warranty. You acknowledge that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the iOS App. In the event of any failure of the iOS App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the iOS App by you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS App. The parties acknowledge that to the extent that there are any applicable warranties, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any such applicable warranty would be the sole responsibility of Veritas. However, you understand and agree that in accordance with these Terms, Veritas has disclaimed all warranties of any kind with respect to the iOS App, and therefore, there are no warranties applicable to the iOS App.
Product Claims. You and Veritas acknowledge that as between Apple and Veritas, Veritas, not Apple, is responsible for addressing any claims relating to the iOS App or your possession and/or use of the iOS App, including, but not limited to (a) product liability claims, (b) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection, privacy, or similar legislation, including in connection with the iOS App’s use of the HealthKit and HomeKit frameworks (if any).
Intellectual Property Rights. The parties acknowledge that, in the event of any third-party claim that the iOS App or your possession and use of the iOS App infringe that third party’s intellectual property rights, Veritas, and not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim to the extent required under these Terms.
Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
Developer Name and Address. Any questions, complaints or claims with respect to the iOS App should be directed to [email].
Third-Party Terms of Agreement. You agree to comply with any applicable third-party terms when using our Services.
Third-Party Beneficiary. The parties acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
Android Terms
The following terms apply to any App that you download, install, access or use on any device that contains the Android mobile operating system (the “Android App”) developed by Google, Inc. (“Google”):
You acknowledge that these Terms are between you and Veritas only, and not with Google.
Your use of the Android App must comply with Google’s then-current Google Play Terms of Service, located at https://play.google.com/intl/en-US_us/about/play-terms/index.html.
Google is only a provider of the Google Play Platform where you obtained the Android App (“Google Play”). We, and not Google, are solely responsible for the Android App and our Services and content available thereon. Google has no obligation or liability to you with respect to our Android App or these Terms.
You acknowledge and agree that Google is a third-party beneficiary to the Terms as they relate to our Android App.
Miscellaneous
These Terms constitute the entire agreement between you and Veritas relating to your access to and use of the Services and supersede all prior or contemporaneous agreements, understandings, or communications relating to the subject matter hereof. The provisions of these Terms that by their nature should survive termination or expiration of these Terms will survive, including without limitation provisions relating to Ownership; Limited License, Trademarks, Feedback, Indemnification, Disclaimers, Limitation of Liability, Releases, Transfer and Processing of Data, Dispute Resolution; Binding Arbitration, Governing Law and Venue, and this Miscellaneous section. Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. Section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise expressly provided herein, these Terms are intended solely for the benefit of you and Veritas and do not confer third-party beneficiary rights upon any other person or entity, except as expressly stated in the iOS Terms or Android Terms sections. You agree that communications and transactions between you and Veritas may be conducted electronically. You may not transfer, assign, or delegate these Terms or any rights or obligations under these Terms, whether by operation of law or otherwise, without Veritas’s prior written consent, and any attempted transfer, assignment, or delegation without such consent will be void and without effect. Veritas may freely transfer, assign, or delegate these Terms or its rights and obligations hereunder, in whole or in part, without your prior consent.